Agenda
Tuesday, October 3, 2023
All events on this agenda will be held in person at the Monona Terrace and streamed live to our virtual audience. Instructions on how to access the virtual conference, both for the day of and to view content after the conference date, will be shared with you after registration.
All times listed are in Central Time and are subject to change.
| 7:30-8:30am |
Grand Terrace |
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| 8:30-9:30am |
Keynote Presentation: David Whyte Welcoming Remarks: Mark Jeffries, Master of Ceremonies Exhibition Hall | |||||||||
| 9:45-10:10am |
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| 10:25am-12:05pm |
Track Morning Speakers Lecture Hall Long Life Learning Michelle Weise Rise & Design Critical Thinking to Keep Customer Care Agile Ndala Booker Ndala Live |
Hall of Ideas E/H Ignite Culture: Empowering and Leading a Healthy, High-Performance Organization from the Inside Out Margaret Graziano KeenAlignment Elevating the Employee Experience: Nurturing a Thriving Workforce Mike Brennan Leapgen |
Track Morning Speakers Ballroom C/D Unleashing Human Capital: Architecting Success in Digital Transformation Tonjia Coverdale Associated Bank Data Science Teams Driving Tangible Results Anne Marie Liska Zillow Group |
Track Morning Speakers Ballroom A Beyond Competence: Unleashing the Power of Marketing Capabilities Neil Morgan Wisconsin School of Business How It Started v. How It’s Going: 7 Key Takeaways From Large Scale Transformations Lauren Beckstedt, Brunswick Corporation, and Jamie Evans, Mercury Marine
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Track Morning Speakers Ballroom B Opportunity in Chaos Steve Malchow Trek Bicycle Corporation Transforming While Performing Kevin Carpenter Toro Company |
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| 12:15-1:25pm |
Luncheon address by UW–Madison Chancellor Jennifer Mnookin | |||||||||
| 1:25-1:45pm |
Grand Terrace |
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| 1:45-2:10pm |
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| 2:25-4:05pm |
Track Afternoon Speakers Lecture Hall The Importance of Data in the Customer Experience Peter Gregg iRobot A Path to Predictable CX Justin Robbins and Nate Brown, CX Accelerator |
Hall of Ideas E/H Understanding and Mitigating Bias to Enhance Inclusion Binnu Palta Hill Wisconsin School of Business Rethinking Performance Management to Create a Connected Experience At Work Amy Leschke-Kahle The Marcus Buckingham Company |
Track Afternoon Speakers Ballroom C/D Transforming Security and Convenience with Connected Products John Bartucci Master Lock Company Large Language Models: The Good, the Bad, and the Ugly Glenn Fung Liberty Mutual Insurance |
Track Afternoon Speakers Ballroom A Scoring BIG with Sports Data to Create Unique Brand-buyer Connections Nancy Hensley Mercury/13 But First, A Story: How B2B Companies Can Use the Power of Brand Storytelling to Accelerate Change Heidi Waldusky Quad
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Track Afternoon Speakers Ballroom B Global Supply Chain Impact: People and Process Sankar Kurumbail Caterpillar Indirect Influence: Working Across Teams Carolyn Woznicki Illinois Tool Works |
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| 4:15-5:30pm |
Plenary Interview: Michelle Weise Distinguished Executive Panel Exhibition Hall |
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| 5:30-6:30pm |
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